Terms of Use

Impact Innovations LLC provides every service described on this site. When these terms say “we,” “us,” or “our,” they mean Impact Innovations LLC. When they say “you” or “your,” they mean the person or organization using the site or buying a service.

Read the section that matches how you bought.

Services you buy on this site. You pay through our checkout, and these terms govern the work. The Grant Strategy Analysis and our courses work this way.

Programs you apply for. You apply through this site, we confirm fit, and you sign a program agreement before enrollment. The Impact Incubator works this way. Where a signed program agreement and these terms disagree, the signed agreement controls.

Engagements we scope in a proposal. We send a proposal, you sign an agreement, and that signed agreement governs the work. Consulting engagements, the Grant Readiness Roadmap, workshops, and speaking work this way. Where a signed agreement and these terms disagree, the signed agreement controls.

What you get. The Grant Strategy Analysis includes review of your intake form, ROIQ results, and 2 to 3 relevant documents totaling up to 15 pages; one strategy call; a written analysis; and one debrief call to explain the findings and recommendations. Up to two people from your organization may attend each call. The service does not include grant writing or editing, funder research, or ongoing coaching.

Starting your engagement. Your engagement begins at purchase. We send the intake form and onboarding instructions by email. We review your materials, hold the strategy call, prepare the written analysis, and then meet with you for the debrief.

Your participation. You are responsible for providing accurate, complete intake materials, completing the free ROIQ, responding to our questions, and scheduling and attending the included calls. We will tell you what information we need and when it is due.

Delivery. We deliver your written analysis within 45 calendar days after the later of receiving your complete intake materials and completing your strategy call. If we elect to proceed without the call or with limited information under the next paragraph, we will confirm the start of the 45 day delivery period in writing. We confirm the delivery date in writing. If a later delay in your participation prevents us from completing the work, we will explain the effect on delivery and confirm a revised date.

Missing information or a missed strategy call. If information is incomplete, you miss the strategy call, or you ask to waive it, we may proceed only if the information available supports a meaningful analysis. We will confirm that decision in writing and identify any material limitations in the report. If we cannot produce a meaningful analysis without your participation, the nonparticipation provisions below apply.

The debrief call. We deliver the written analysis before the debrief. You may waive the debrief in writing. If you miss the call or do not arrange it, we will make at least two written attempts to schedule or reschedule it. Our final notice will give you a reasonable opportunity to schedule and attend and will state when the unused debrief expires. Once we have delivered the report, the engagement is complete when you have attended or waived the debrief, or the debrief has expired under this process, unless we agree to an extension in writing. No separate refund or credit is due for a debrief you waive or allow to expire.

Nonparticipation and closure. If your engagement remains stalled because you have not provided necessary information, responded to our questions, or participated in scheduling or the strategy call, we may close it once 90 calendar days have passed from purchase. Before closure, we will make at least two written requests. The final notice will identify what is missing, give you a reasonable deadline to respond and complete the required steps, and explain that the engagement may close if you do not do so. We will not close the engagement before that deadline. Closure under this provision does not entitle you to a refund.

Active engagements and extensions. The 90 day provision addresses client nonparticipation. It does not shorten a confirmed delivery schedule for an active engagement. We may grant an extension at our discretion and will confirm it in writing. Delays caused by us do not justify closing your engagement or allowing an included call to expire.

Refunds. Fees are nonrefundable from purchase, except as stated below or as required by law. Client cancellation, missed meetings, and closure for nonparticipation do not create a right to a refund or exchange.

Our obligation to deliver. If we cannot complete your Grant Strategy Analysis engagement for reasons within our control, we refund your fee in full. Nothing in these terms limits a refund or other remedy required by applicable law.